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Chipotle sued by 2 Pittsburgh area women over alleged shortchanging attributed to coin shortage

Chipotle sued by 2 Pittsburgh area women over alleged shortchanging attributed to coin shortage
SUGGESTING THE COMPANY WAS LINING THEIR POCKETS WITH THE EXTRA CASH. BOB: WHAT ALLEGEDLY HAPPENED TO TWO CUSTOMERS INSIDE SOME AREA CHIPOTLE RESTAURANTS -- THIS ONE IN HAMPTON, ANOTHER IN WEXFORD -- HAS THEM UNHAPPY AND HEADED TO COURT. >> CHIPOTLE HAS BEEN FOR SOME TIME, WE UNDERSTAND, SHORTCHANGING ITS CUSTOMERS. BOB: ATTORNEY FRANK SALPIETRO IS SUING FOR TWO WOMEN, IN WHAT THEY SEEK TO TURN INTO A CLASS-ACTION LAWSUIT. >> CHIPOTLE HAS MISAPPROPRIATED, OR TO PUT IT COLLOQUIALLY, STOLEN THE MONEY FROM THE CUSTOMER. THEY SHOULD HAVE GIVEN THAT MONEY TO THE CUSTOMER. INSTEAD, THEY ARE LINING THEIR OWN ROCKETS BOB CHIPOTLE : CORPORATE AFFAIRS TELLS US, IF A RESTAURANT IS LOW ON CHANGE AS A RESULT OF THE NATIONWIDE COIN SHORTAGE, OUR POLICY IS TO ONLY ACCEPT EXACT CHANGE OR OTHER NON-CASH FORMS OF PAYMENT. SALPEITRO SAYS THE POLICY DISPROPORTIONATELY HURTS PEOPLE WHO CAN LEAST AFFORD IT. PHOTOS OF EACH WOMAN’S CHANGE AND RECEIPT ARE OFFERED AS EXHIBITS IN THE LAWSUIT. THEY GOT BILLS BACK, BUT NO COINS. BUT THE RECEIPTS DON’T SAY THAT, THEY SHOW THE WOMEN GETTING EVERYTHING THEY WERE DUE. >> THEREFORE CHIPOTLE IS ESSENTIALLY TAKING AWAY ANY EVIDENCE YOU HAVE, OTHER THAN YOUR WORD, THAT YOU WERE NOT GIVEN THE CORRECT AMOUNT OF CHANGE. BOB: CHIPOTLE SAYS AFFECTED RESTAURANTS HAVE SIGNS POSTED INSIDE AND OUT, EMPLOYEES ARE TO ALERT GUESTS PRIOR TO ORDERING, AND CUSTOMERS SHOULD CONTACT IT IMMEDIATELY WITH ANY CONCERNS SO IT CAN INVESTIGATE AND RESPOND QUICKLY TO MAKE THINGS RIGHT. WE SAW ONE OF THOSE SIGNS POSTED AT THE HAMPTON LOCATION. THE LAWSUIT ALLEGES VIOLATIONS OF PENNSYLVANIA’S FAIR TRADE PRACTICES ACT, A CONSUMER LAW THAT CAN BE EXPENSIVE FOR ALLEGED VIOLATORS. >> EVERY TRANSACTION THAT IS DEEMED TO BE A VIOLATION OF THAT ACT, COMES WITH IT ON THE RESPONSIBILITY -- COMES WITH
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Chipotle sued by 2 Pittsburgh area women over alleged shortchanging attributed to coin shortage
What allegedly happened to two customers inside some Pittsburgh-area Chipotle restaurants -- one in Hampton, another in Wexford -- has them unhappy and headed to court."Chipotle has been for some time, we understand, shortchanging its customers," claimed Frank Salpietro, the plaintiffs' attorney, in a Pittsburgh's Action News 4 interview.The attorney is seeking to turn the case into a class action lawsuit."Chipotle has misappropriated or, to put it colloquially, stolen the money from the customer. They should have given that money to the customer, instead they're lining their own pockets," Salpietro claimed.Pittsburgh's Action News 4 sought comment from Chipotle corporate headquarters."If a restaurant is low on change as a result of the nationwide coin shortage, our policy is to only accept exact change or other non-cash forms of payment," said Laurie Schalow, Chief Corporate Affairs and Food Safety Officer, Chipotle, in a written statement provided by the company. "Restaurants that are impacted have signage posted on the door as well as inside, and employees have been instructed to alert guests prior to ordering. We encourage customers to contact us immediately with any concerns so we can investigate and respond quickly to make things right.""That is not what Chipotle is doing in practice, and more importantly, telling someone in advance that they are going to steal their money doesn't get you off the hook for actually stealing it," claimed Salpietro when informed of the company's statement. "A press release from corporate headquarters in California does not reflect what is actually happening in Pennsylvania."The Office of Pennsylvania Attorney General acknowledges that it has received five complaints on the issue in general but none about Chipotle specifically. It says consumers, if they believe a store is not providing clear notice that change will not be given, should file complaints with the office at attorneygeneral.gov.Salpeitro argues that a no-coins change-back policy disproportionately hurts people who can least afford it.Photos of each woman's change and receipt are offered as exhibits in the lawsuit. Salpietro says they got the paper currency portion of their change back, but no coins. He notes the receipts provided to the women don't say that; they show the women getting all of the change they were due back."Therefore, Chipotle is essentially taking away any evidence you have, other than your word, that you were not given the correct amount of change," Salpietro said.The lawsuit alleges violations of Pennsylvania's Fair Trade Practices Act, a consumer law that can be expensive for alleged violators."Every transaction that is deemed to be a violation of that act comes with it a responsibility on the part of Chipotle to pay $100 at a minimum to the person who's been aggrieved," Salpietro said.

What allegedly happened to two customers inside some Pittsburgh-area Chipotle restaurants -- one in Hampton, another in Wexford -- has them unhappy and headed to court.

"Chipotle has been for some time, we understand, shortchanging its customers," claimed Frank Salpietro, the plaintiffs' attorney, in a Pittsburgh's Action News 4 interview.

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The attorney is seeking to turn the case into a class action lawsuit.

"Chipotle has misappropriated or, to put it colloquially, stolen the money from the customer. They should have given that money to the customer, instead they're lining their own pockets," Salpietro claimed.

Pittsburgh's Action News 4 sought comment from Chipotle corporate headquarters.

"If a restaurant is low on change as a result of the nationwide coin shortage, our policy is to only accept exact change or other non-cash forms of payment," said Laurie Schalow, Chief Corporate Affairs and Food Safety Officer, Chipotle, in a written statement provided by the company. "Restaurants that are impacted have signage posted on the door as well as inside, and employees have been instructed to alert guests prior to ordering. We encourage customers to contact us immediately with any concerns so we can investigate and respond quickly to make things right."

"That is not what Chipotle is doing in practice, and more importantly, telling someone in advance that they are going to steal their money doesn't get you off the hook for actually stealing it," claimed Salpietro when informed of the company's statement. "A press release from corporate headquarters in California does not reflect what is actually happening in Pennsylvania."

The Office of Pennsylvania Attorney General acknowledges that it has received five complaints on the issue in general but none about Chipotle specifically. It says consumers, if they believe a store is not providing clear notice that change will not be given, should file complaints with the office at attorneygeneral.gov.

Salpeitro argues that a no-coins change-back policy disproportionately hurts people who can least afford it.

Photos of each woman's change and receipt are offered as exhibits in the lawsuit. Salpietro says they got the paper currency portion of their change back, but no coins. He notes the receipts provided to the women don't say that; they show the women getting all of the change they were due back.

"Therefore, Chipotle is essentially taking away any evidence you have, other than your word, that you were not given the correct amount of change," Salpietro said.

The lawsuit alleges violations of Pennsylvania's Fair Trade Practices Act, a consumer law that can be expensive for alleged violators.

"Every transaction that is deemed to be a violation of that act comes with it a responsibility on the part of Chipotle to pay $100 at a minimum to the person who's been aggrieved," Salpietro said.