Retail Store Operations

Store priorities

Whether you’re shopping for a new device or need support, we recommend making an appointment so we can prioritize your visit. Appointments can be made online or through the My Verizon app. Walk-up customers are welcome. For your safety, we’ve made in-store enhancements, including:

  • Various Pickup Options: In-Store Pickup, Curbside Pickup, Doorside Pickup
  • Touchless checkout

To shop or get support online, please visit our website at verizon.com or use the My Verizon App.

We’re open for business online

Most everything you can do in a Verizon store or via Customer Service can also be done on Verizonwireless.com or by using the My Verizon App – from buying and activating a new phone to adding features or changing your plan. You can even troubleshoot common problems in our secure digital environment..
Below are some useful links for frequent customer needs:

Accessibility Resource Center

For more information on accessibility resources available to all our customers check out our accessibility page.