Permit Arlington Customer Experience Survey

Tell Us What You Think

As of February 18, 2019, all of Department of Environmental Services and Departmental of Community Planning, Housing and Development Permitting, Customer Services are now located on the 10th floor. We also streamlined the customer check-in process.

The move supports our effort to create a seamless customer experience. Permit Arlington wants to be the best in servicing our customers. To make sure we are moving in the right direction, we want to hear from you.

Please take this short anonymous survey. Thank you for supporting the success of Permit Arlington!

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* 1. Service provided at AM/PM, select option.

Morning

Noon

Afternoon

Evening

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* 2. What service did you need assistance with?

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* 3. Please rate the timeliness of service.

Excellent

Good

Fair

Poor

N/A

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* 4. How satisfied were you with the services received?

Very satisfied

Satisfied

Not Satisfied

If not satisfied, why?

Question Title

* 1. Service provided at AM/PM, select option.

Question Title

* 2. What service did you need assistance with?

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* 3. Please rate the timeliness of service.

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* 4. How satisfied were you with the services received?

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* 5. How can we continue to improve in preparation for the online permitting system launch, what services would you like to see?