Water Services
Monthly utility bills include charges for refuse, sewer and water services. Sewer and water consumption charges are based upon water usage.
WATER SERVICES
Mail payment to:
City of Galesburg
P.O. Box 1589
Galesburg, IL 61402-1589
Pay in person:
City Hall
55 W. Tompkins Street Galesburg, IL 61401
Hours: 8:00 a.m. - 5:00 p.m. during normal business days
Or drop payment in drop-box:
Located at the sidewalk in front of City Hall.
Do not place cash in the utility drop-box. The City of Galesburg is not responsible for any lost or stolen cash payments made in the drop-box.
Or pay online:
Payment Options:
City of Galesburg
P.O. Box 1589
Galesburg, IL 61402-1589
Pay in person:
City Hall
55 W. Tompkins Street Galesburg, IL 61401
Hours: 8:00 a.m. - 5:00 p.m. during normal business days
Or drop payment in drop-box:
Located at the sidewalk in front of City Hall.
Do not place cash in the utility drop-box. The City of Galesburg is not responsible for any lost or stolen cash payments made in the drop-box.
Or pay online:
Payment Options:
- Cash
- Check (Personal, Cashiers)
- Debit Card
- Credit Card
- ACH - Direct Debit (call 309/345-3663 to set up an ACH Direct Debit)
There are three utility-billing districts in the City of Galesburg. Each district is billed water, sewer and refuse on a monthly basis. The district map is provided in the document center.
- Utility accounts must be opened in person, a current State Photo ID is required, at the Customer Service Counter, City Hall, 55 W. Tompkins St., Galesburg, IL 61401.
- A $160 deposit is required at the time the water account is opened. The deposit will be applied to the final bill with any remaining amount refunded to the customer.
- A $30 service fee is required at the time the account is opened. This fee is for the initial utility service turn-on charge. This fee will not be refunded.
- Per City ordinance proof of the right to occupy a residence must be provided prior to starting new service at a service address. For home owners a copy of a closing statement can serve as documentation. For renters, a copy of a valid lease or a signed copy of the Occupancy Verification Form can be provided as documentation. Any questions regarding this requirement can be answered at 309/345-3663.
- Utility accounts may be closed in person at the Customer Service Counter, City Hall, 55 W. Tompkins St., Galesburg, IL 61401, a valid State ID or Driver's License is required. With proper identification and a signed turn off request form, accounts may also be closed via email at customer@ci.galesburg.il.us.
- Once the City has processed the request to close the account a final meter read will be taken and a final bill processed. The deposit will be applied to the final bill. Any amount still owed by the customer is required to be paid within 20 days. Any remaining deposit amount will be refunded to the customer.
- Accounts with a delinquent balance and no water service may be finaled seven days after the second due date of the bill if after inspection the property is determined to be vacant. If the final balance is not paid, a lien can be filed on the property or the account can be sent to the credit bureau for the amount of the balance plus additional fees.
- If a request is made to discontinue service, the City will make a reasonable attempt to turn the water off. Due to various and/or unforeseen conditions (broken curb stop, multiple unit building, debris in curb stop etc.), the city cannot guarantee the water will be completely shut off at the outside curb stop. It is the owner’s responsibility to verify the water is off at the inlet valve inside the premises. If the water is not off the owner is responsible for protecting against damages due to leaks. In any event the city is not responsible for any damages due to leaks in the house or building.
- If a utility customer fails to pay their utility bill by the due date printed on the bill, a 10% penalty will be added to the unpaid balance of the current billing.
- Failure to receive a utility bill does not relieve of the responsibility for payment or for penalties incurred for late payment. A penalty of 10% will be added if the bill is not paid by the due date printed on the bill.
An account will be considered delinquent if there is an unpaid previous balance and an unpaid current charges balance for services after the due date listed on your monthly bill. If delinquent, a fee of $55 will be added to the account. Water service can be discontinued to the user and the account balance must be paid in full to restore water service.
Any person who pays for utility service with a check which is not honored because of insufficient funds will be charged a $30 service fee. If the utility user submits two checks, in a twelve-month period, which are returned for insufficient funds, the utility user will be required to pay cash for the next twelve calendar months.