Life Sciences (LS) Operations – Services PEAK Matrix™ Assessment 2020

13 Dec 2019
by Manu Aggarwal, Naman Sharma

As we enter a new decade, the global life sciences industry is undergoing momentous changes and facing major headwinds including continued M&As, decline in blockbuster drugs and shift towards specialty drugs (including orphan drugs and personalized medicines such as cell therapies), threat from biosimilars and generics, data explosion, maintaining price competitiveness and ensuring affordability, focus on R&D virtualization/digitization, complex supply chain, and complying to stringent regulatory norms. Further, operational and technological challenges too are contributing to the above factors and hampering speed-to-market for new innovative drugs.

To address these challenges and keep up with the rising cost pressures, pharma companies are relying on traditional and technological capabilities of outsourcing service providers to streamline and optimize the life sciences value chain. As a result, there is a notable shift from the legacy monolithic outsourcing service model to a more strategic and relationship-based model, where core judgment-intensive processes are being outsourced.

Such a complex market landscape is generating new opportunities for the operations service providers to drive innovation, address key bottlenecks, digitize value chain, and ultimately become a strategic and transformational partner. Service providers are responding by upgrading their services with technology-enabled solutions (including ML/AI, automation, and IoT), developing analytics-driven enterprise-wide platform to break silos and increase cross-functional collaborations, deepening domain expertise, upskilling resources, developing innovation labs and CoE, and providing flexible pricing models.

This report provides information on the leading service providers in the life sciences operations – services market along with their areas of expertise.

In this research, we analyze the global LS operations – services provider landscape. We focus on:

  • Relative positioning of 24 service providers on Everest Group’s PEAK Matrix™ for LS operations – services
  • Analysis of service provider’s market share
  • Everest Group’s analysis of service providers’ strengths and areas of improvement

Membership(s)

Healthcare Payer and Provider Business Process

Life Sciences Business Process

 

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