Mobile Ticketing FAQs
Why are we moving to digital ticketing?
Digital ticketing will provide a safe and contactless environment for our fans upon entry. Digital ticketing will also reduce the risk of lost, stolen, or counterfeit tickets while providing the ability to easily manage, transfer, or sell your tickets at any time.
How does digital ticket delivery work?
You will simply receive an email with a link to download your tickets. While on your smartphone, you will click the link for the desired game, you will then be prompted to add the tickets to your Apple Wallet or Google Pay Wallet. You're now ready to go for gameday.
How do I ensure that I can access my tickets on gameday via my smartphone?
We HIGHLY recommend that you add all your tickets to your Apple Wallet or Google Pay Wallet prior to gameday. This will prevent you from having to deal with connectivity issues at the gate as the tickets will be stored in your digital wallet.
Can I have multiple tickets on my smartphone for entry?
Yes, if your group is entering the stadium together, you can have all your tickets on your smartphone. You will simply swipe to pull up the tickets individually and scan.
What if my entire group isn't with me when I'm ready to enter?
Transfer tickets to your group in advance – so you don't have to wait to get into the event. Since each person entering will need a ticket to enter, you can transfer each member of your group their ticket individually prior to arrival. You can transfer your tickets to each guest through your online account on UABSports.com. We recommend completing transfers at least 24 hours prior to the game, but it can be done up until two hours before kickoff.
What if I have many tickets and I want to issue them to my guest(s) ahead of gameday?
A benefit of mobile ticketing is the ability to manage your tickets online and transfer them to your guests electronically. You have the flexibility to transfer specific seat locations to one game or multiple games in one transaction. The recipient will receive an email with a link to accept and download their tickets.
Can I print out the QR code and use for admission?
No. Mobile tickets must be scanned off a smartphone for entry.
Can I still print my tickets from home?
The printable PDF option will only be available on a single game basis. Beginning with the 2020 season, UAB Football and Men's Basketball season tickets will no longer include a printable PDF option.
What if connectivity/mobile services are unavailable?
To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet. Android users can store their tickets in their Google Pay Wallet.
What If I have additional questions regarding Mobile Tickets?
For further assistance, please contact the UAB Athletics Ticket Office at 205-975-8221 between the hours of 9 a.m. and 5 p.m. CT, Monday – Friday. You can also contact us via email at tickets@uab.edu.
Digital ticketing will provide a safe and contactless environment for our fans upon entry. Digital ticketing will also reduce the risk of lost, stolen, or counterfeit tickets while providing the ability to easily manage, transfer, or sell your tickets at any time.
How does digital ticket delivery work?
You will simply receive an email with a link to download your tickets. While on your smartphone, you will click the link for the desired game, you will then be prompted to add the tickets to your Apple Wallet or Google Pay Wallet. You're now ready to go for gameday.
How do I ensure that I can access my tickets on gameday via my smartphone?
We HIGHLY recommend that you add all your tickets to your Apple Wallet or Google Pay Wallet prior to gameday. This will prevent you from having to deal with connectivity issues at the gate as the tickets will be stored in your digital wallet.
Can I have multiple tickets on my smartphone for entry?
Yes, if your group is entering the stadium together, you can have all your tickets on your smartphone. You will simply swipe to pull up the tickets individually and scan.
What if my entire group isn't with me when I'm ready to enter?
Transfer tickets to your group in advance – so you don't have to wait to get into the event. Since each person entering will need a ticket to enter, you can transfer each member of your group their ticket individually prior to arrival. You can transfer your tickets to each guest through your online account on UABSports.com. We recommend completing transfers at least 24 hours prior to the game, but it can be done up until two hours before kickoff.
What if I have many tickets and I want to issue them to my guest(s) ahead of gameday?
A benefit of mobile ticketing is the ability to manage your tickets online and transfer them to your guests electronically. You have the flexibility to transfer specific seat locations to one game or multiple games in one transaction. The recipient will receive an email with a link to accept and download their tickets.
Can I print out the QR code and use for admission?
No. Mobile tickets must be scanned off a smartphone for entry.
Can I still print my tickets from home?
The printable PDF option will only be available on a single game basis. Beginning with the 2020 season, UAB Football and Men's Basketball season tickets will no longer include a printable PDF option.
What if connectivity/mobile services are unavailable?
To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet. Android users can store their tickets in their Google Pay Wallet.
What If I have additional questions regarding Mobile Tickets?
For further assistance, please contact the UAB Athletics Ticket Office at 205-975-8221 between the hours of 9 a.m. and 5 p.m. CT, Monday – Friday. You can also contact us via email at tickets@uab.edu.
